FREE SHIPPING ON ORDERS OVER $39

Shipping & Returns

SHIPPING

All orders process and ship Monday – Friday, excluding U.S. national holidays.

Orders placed after 2pm PST will be processed the next business day. All orders placed on a holiday will be processed the next business day.

Please note, at this time we are unable to ship to P.O. boxes. 

RETURN POLICY

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be sealed and unopened in its original packaging.

RETURN PROCESS

To return an item, please email customer service at support@perfecmedics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Perfect Medics INC
Attn: Returns
RMA #
11605 Pike St.
Santa Fe Springs, CA 90670

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a secured carrier with a trackable method to mail your return. We cannot accept liability for any lost or damaged packages. It is the customer’s responsibility to file a claim with the carrier for lost or damaged packages.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Your refund will be credited to the original payment method. Refunds may take up to 7 business days to appear on your statement, depending on your payment provider. We will notify you by email when your return has been processed.

LATE RETUNS

Returns postmarked after thirty (30) days of the purchase date will not be accepted.

EXCHANGES

To exchange an item, simply return your item for a refund within thirty (30) days of the purchase date and place your new order. Please note, you will be responsible for all return shipping charges.

DAMAGED ITEMS

In the rare occurrence that you received a defective or damaged product, please email us at support@perfecmedics.com to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please email us at: support@perfectmedics.com

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